Refund & Return Policy

General Return Guidelines
We want you to be completely satisfied with your purchase. We accept returns within 30 days of the delivery date. To be eligible for a return, the fragrance must be unopened, unused, and in its original condition with all factory cellophane and seals intact. Please note that return shipping costs for standard returns are the responsibility of the customer.

Fragrance-Specific Restrictions & Final Sale
Due to health, safety, and hygiene regulations, we absolutely cannot accept returns or exchanges on fragrances that have been opened, sprayed, or tested. If a returned item is found to be opened or used, it will be rejected and sent back to you at your expense. Additionally, all samples, travel sizes, and clearance items are considered final sale and cannot be returned.

Return Process (RMA) & Refunds
Before sending any item back, you must request a Return Merchandise Authorization (RMA) number by contacting our support team. Returns received without a valid RMA number clearly written on the outside of the package will be refused. Once your return is received, inspected, and approved, a refund will be issued to your original payment method within 5-7 business days.

Damaged or Defective Items
If your order arrives damaged or defective, you must report it to us within 48 hours of delivery. Please retain all original packaging materials and provide photographic proof of the damage so we can process a claim and send a replacement.

Restocking Fees and Refused Packages
Orders that are refused at delivery, returned due to an invalid address, or returned without an RMA may be subject to a 15% to 20% restocking fee, plus the cost of original and return shipping.